The Day Empathy Won the Contract

It was one of the biggest pitches of my career.

A large public sector organisation was seeking lawyers to deliver training to its entire workforce, thousands of people across the UK.

But this wasn’t just any training. It had been formally recommended in a high-profile independent review, following serious concerns about how the organisation had responded to internal issues. The stakes were high. This was about restoring trust, protecting reputations, and ultimately safeguarding the people the organisation served.